24/7 Customer Support
Learn more about customer support and why it's hard to discover a web hosting provider which can offer top-class support.
Being able to contact your shared website hosting company any time you have any kind of questions or experience any problems is quite important and how quickly they'll answer and react is often essential, in particular when your web site is business-oriented, as longer downtime can often mean losing potential clients. The support options are also a quick way to recognize actual suppliers from resellers. The latter typically reply only to e-mail messages or support tickets and you will have to wait for a day or longer so as to receive a reply. When the issue requires a couple of replies, you could end up losing days to get a problem resolved. Using the services of a legitimate and reliable hosting provider, you will be able to get in touch with the support team at any moment and get an instant response no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Website Hosting
The customer and technical support services for all of our shared website hosting
plans are round-the-clock, which means that you can forget about waiting for several days in order to get assistance. In case you are not our client yet, you can phone us, chat with an agent or send an email. If you currently have an account, you are able to open a support ticket in addition to the other three ways of contact. You can pick the most suitable way to contact us based on where you are or what hardware you are using. We're able to help you for more or less any hosting-related query that you have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated services
that we supply include 24/7 customer and technical support, which means that no matter what problem you have, you will be able to contact us and we will assist you right away. Our guaranteed answer time for any e-mail or trouble ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; typically the reply time rarely is more than 20 minutes. In addition, we have telephone support with a couple of local numbers worldwide plus a live chat, which means that you can contact us and find additional information about our solutions even if you don't have an account yet. We're able to help you with any question or an issue you may have - payment methods, plan specifications, email configuration, web hosting account settings, etcetera. If you employ our services, you will never encounter a situation where you need to wait for a day or two to get an issue resolved like you have to do with various other suppliers.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server
plan that we offer features 24/7 customer and technical support, which means that in case you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to contact us at any time, even weekends and holidays. For your benefit, we offer different means of communication - phone support with several local numbers worldwide, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters because it'll be much easier to track what's going on. The maximum warranted reply time for all of the e-mail messages and tickets is an hour, but it rarely takes that long to get support. If you add the Managed Services upgrade that we provide, our admins will also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
When you get a dedicated server
from our company, you are able to contact us at any time using different channels and the maximum time that you'll have to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it is a weekend or a holiday and we can support you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of common questions or you would like to know more about our website hosting solutions before you order, you can use our live chat or you could call one of the local numbers that we have in different countries around the world. In case you'd like to receive help with third-party software that you cannot install or run efficiently, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.