A live chat is one of the several channels of communication provided by some web hosting providers as a part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is faster as compared to a support ticket and it makes it much less likely to misunderstand or misspell a word compared to a call with an agent. What's more, if the issue that you have requires some time to be reviewed and resolved, you'll be able to do something different meanwhile rather than just waiting, as you would have to do if you call. You can also employ a live chat assistance service free of charge as long as you have Internet accessibility even if your hosting supplier is situated in another country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Website Hosting
Together with the phone and ticket support, we provide live chat support as well. You can get in touch with us every single day, which includes weekends and holidays, and we can give you more information about the Linux shared website hosting services
that we offer in case you are not a customer yet, or about general and billing questions if you already have a user profile. Although for strictly technical matters you will have to open a trouble ticket to our technical support, as such issues will require more time to be taken care of, you may still contact us on our live chat for some tech information. For example, we're able to help you set up an email address in your e-mail client or troubleshoot a number of issues, saving you time and effort. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is accessible every single day, even on holidays and weekends. It's the most effective way to learn more about our Linux semi-dedicated services
if you do not have an account yet or to have some problem resolved if you are a client and our customer support representatives will help you instantly regardless of the time of the day you join our chat. If you are unsure which plan is better for your sites, if you need a piece of advice whether you should order a certain upgrade and how to order it or if you've got problems setting up an e-mail account on your computer system, you're able to get in touch with us and we'll supply you with the required information in a timely manner. The live chat is online even after our telephone lines go off for the day, so when you have an account here, you can be sure that you'll always receive prompt help with any kind of question or trouble that shows up.