If you’ve ever got any inquiries regarding your hosting package or you experience a problem with your sites, you will have to get in touch with the web hosting company’s technical support team. It may not make any difference how promptly they will reply when you've got a query of a generic nature, but an issue such as a mishandled application update, for example, may lead to your site becoming damaged or invisible on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be inoperational. In case you offer services or goods online, any outage will affect your website negatively and you can lose current or prospective visitors. Lots of hosting providers, chiefly resellers, handle emails and trouble tickets within twenty four hours, but in the online era this is far too long, as customers will hardly ever return to a site that is not working correctly over a lengthy span of time.
One-Hour Response Guarantee in Shared Website Hosting
Our Linux shared website hosting services offer a one-hour response guarantee, which implies that no matter what query or difficulty you might have, we will always be there to assist you. As a matter of fact, it rarely takes more than half an hour to get a problem fixed or a question answered, and this is valid for both technical and pre-sales matters. Our help desk staff reps will be at your disposal 24/7, even on weekends and holidays, so you’ll obtain instant help at all times. We understand how precious time can be, so by the time we respond to your support ticket or e-mail, we’ll have looked into the issue and, in case we haven’t resolved it, we’ll provide you with more details about what you have to do on your end – if the circumstances demand it. With our support service, you can be sure that there will be someone to lend you a helping hand momentarily, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a trouble ticket via your hosting Control Panel or send an email related to your semi-dedicated server, you’ll obtain a reply within no more than one hour. You can touch base with us whenever you need in regards to general, billing or technical matters and due to the fact that we will be at your service 24/7/365, you will invariably receive help in a timely fashion. Depending on the particular question or issue, we’ll supply you with more information, eliminate the complication if it has been caused by something that is within our reach or tell you how to proceed in case you have to adjust a specific setting for a software app that we can’t access. You can just forget about waiting for an entire day for every single answer. As a matter of fact, in most cases we respond to emails and tickets within 20-25 minutes max.