What does ?phone support? mean in the realm of Internet hosting?
There're a lot of shared website hosting providers on the market today, yet most of them are resellers that have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to contact the company over the telephone. The type of support that you can get through this particular method of communication varies depending on the service provider - some offer dedicated phone support, others offer common and customer support only since some issues are more time-consuming and it is quicker to be resolved with a support ticket, especially when the situation needs to be escalated. Nonetheless, it's good to find that you can contact your website hosting supplier because there are tons of small matters that can be managed efficiently and in a timely manner through a telephone call, not mentioning that you are able to get additional info about the services before you become a client.
Phone Support in Shared Website Hosting
We know that the option to consult with a live representative is rather important, that's why we have 3 support lines around the globe (Australia, USA and UK) and you are able to contact us over the phone for fourteen hours every day. If you consider acquiring one of our Linux shared website hosting services
, for example, you have the option to phone us and find more about our services prior to ordering to be sure that we match all the system requirements for your websites. Following the purchase, you'll be able to call us about any sales and billing troubles you may have, or receive any type of general or basic tech information that you need. We've tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you can use the ticketing system, which will make it easier to monitor the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs daily as a part of the support services for each and every semi-dedicated server
plan that we offer. Since some issues are more difficult and time-consuming, you will have to open a ticket if you come across such a problem, still for any billing, general or minor technical issues you can always give us a call and we will help you instantly so as to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you will be able to find out if you can host your sites on our state-of-the-art cloud platform or you're able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the United States, Great Britain and Australia plus a worldwide number, which means that you can call the one that is closer to your region.