Customer Support Channels
A One–Hour Support Ticket Response Guarantee
Every support request you send to us will be responded to within maximum one hour. In case your trouble ticket or email calls for additional assistance from an administrator, we’ll forward it and leave a comment to let you know that your issue is being worked on. If you make use of our Optional Managed Services package, all of the tasks included there will be performed at a time of your choosing.
A First–Rate Customer Care Service
Should you require help while using our Web Site Control Panel or with any of the apps that we’ve installed on the dedicated hosting server for you, you can get in touch with the customer support team at any time through the ticketing system. Moreover, in case you require help managing your dedicated hosting server, you can make use of the Optional Managed Services package, that includes Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, data backup hard disk drive space, etcetera.
A User–Friendly Help Section
Each Linux dedicated hosting server comes with our cost–free Web Site Control Panel, which boasts a detailed knowledgebase and a group of how–to video tutorials. Whenever you require assistance with the Web Site Control Panel, just push the Help or Videos buttons located in the top right corner.