Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Response Guarantee

  • Our crew of professionals will try their best to reply to your help needs within approximately 1 hour. If, however, the issue you have come across requires the assistance of the Administrators’ =Department,= we’ll send the ticket to the technician in charge and will submit a reply to notify you.

  • Top quality support service
  • Top–quality Tech Assist Service

  • We offer 24/7/365 client help and support through a ultra–fast ticketing program built into your Control Panel. You’re able to e–mail us at any time about any of the software applications that come pre–installed on the virtual server, including the chosen Linux OS, the server administration panel and our in–house made Web Site Control Panel.

  • Intuitive help center
  • An Intuitive Help Section

  • Each part of the Web Site Control Panel that is offered free–of–charge with your VPS gives an integrated article base. You’ll see a selection of comprehensive how to tutorials and a selection of step–by–step video guides that show all the basic site supervision duties. You can obtain them by clicking the Help or Video control keys in the right corner of each Control Panel section.